Moving Company Dispatch Software
Moving company dispatch software helps dispatchers take their impact on an organization to the next level. During May to October, the extremely busy moving season, a company’s year can be made or not. The dispatcher plays a critical role in making sure that the company is operating efficiently enough that opportunities aren’t missed and money is not lost once a job is booked and handling the hectic schedule is no easy task. While dispatchers tend to be highly organized individuals with a knack for multi-tasking; everybody benefits from an easy-to-use platform that enables scheduling to be visually mapped out and eliminate human error as much as possible.
Getting the RIGHT crew on the RIGHT jobs:
Sounds easy enough, doesn’t it? Well let’s dive into a realistic look at a situation that may arise. Moving Company X has 10 movers on staff and only 4 of the movers are qualified to drive vehicles. Imagine only 2 of the 4 are qualified to move a piano – and you guessed it – a customer needs a piano moved, but there are 4 different jobs that day. That leaves Company X a truck short for being able to complete all the jobs and thus money is lost.
Even the most organized individual is going to have to spend a considerable amount of time managing that or call a customer and ask them to change their move time – not setting a good tone to the move.
How can moving dispatch software help solve this problem?
Imagine as Customer (A) scheduled their move for the piano the dispatcher was able to block off other times on the calendar knowing two of the qualified drivers would have to go. A cohesive software platform, like Movegistics, offers Customer B limited time availability. This solves all the problems:
- Booking too many jobs for qualified drivers
- Having qualified people moving something very valuable (piano)
- Having to ask a customer to change their plans after they scheduled
- Allows all four moves to be completed by instantly managing the schedule
Making the most of assets during the peak moving season is the difference between marginal success and big-time profits in the moving industry. Unfortunately, unpredictable events are common and a system that can adjust for them to make a dispatcher’s job easier is crucial. Sometimes the perfect plan can be completely thrown off by a mover calling in sick or a customer forgot to tell you about the second half of their house – how can these be accounted for?
There is no great way to account for one-off situations beforehand but the ability to adjust and keep things moving in a profitable direction is key. Movegistics allows dispatchers to create crews, assign drivers to trucks, assign movers to jobs, and then quickly update them. The system also communicates with crew members in real-time to let them know their route has been changed or they’re needed somewhere else. The instantaneous notification to employees in real time keeps everyone on the same page and avoids a game of telephone – we know what happens in telephone – leading to lost profits and bad service.
Movegistics can even use its intelligent Google map capabilities to map out the best and most efficient route to get from one location to another. Changing routes is necessary because even something as trivial as a traffic jam can have a downstream effect on customer experience compromising precious referrals and reviews.
Understanding the deeply connected nature of the moving process is important. The dispatcher plays the role between sales, crew, and management to make sure the company’s promises are kept. Setting expectations and being able to meet them is extremely difficult. With programs like Movegistics you’re giving your team the best chance to succeed and as a company owner that’s the ultimate responsibility.
